Refund Policy

You have the right to cancel goods up until the point at which they are dispatched. If goods have been dispatched, you may return unwanted items at your own expense and a refund will be provided within 28 days.

If you experience any problems with any of our goods, please contact us on 01908 210666 or e-mail info@chellowools.co.uk

If any goods you receive from us prove to be faulty – we will replace or refund! Before returning faulty goods to us, please contact our customer services team and we will arrange to cover the cost of returning the faulty goods.

Should you decide to return any goods which are not faulty, please ensure you return them to us within 28 days. We will arrange for a full refund of the cost of the goods, providing the items are unused, and in a saleable condition. We will not be able to cover the cost of postage to return the goods to us.